RDM Support Ticket System

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Case Controller - general settings (1)

Settings help for case controllers

Case Controller is showing a missed defrost alarm
Case Controller - IP comms issues (1)

IP communication problems relating to case controllers

How to changing a controller on a Data Manager
Case Controller - RS485 comms issues (2)

RS485 communication problems relating to case controllers

485 Network Problem - End of line termination resistor

How to change a controller on a Data Manager
Data Manager - General issues (9)

Data Manager problems

Data Manager - activating a 2nd IP interface

Data Manager - adding a feature

Data Manager - deleting a type file

Data Manager Mac address, Panel ID and system key

Data Manager time reverts back to 2003 or 2006
Data Manager - IP comms (3)

Communication issues relating to the Data Managers IP network.

Connecting a PC to a Data Manager

Data Manager is not communicating via the external IP comms

Data Manager is not logging on IP controllers
Data Manager - RS485 comms (2)

Communication issues relating to the RS485 dongles and serial port

How do I log on an RDM case controller to a 485 network

What do I do when I buy a USB/ 485 network adapter
Data Manager -BACnet Devices (2)

Information relating to connecting 3rd Party BACnet devices to the Data Manager.

Deleting a BACnet type file

How to connect a BACnet device to a Data Manager
Good Wiring Practices (1)

RDM recommends that good wiring practice should always be adopted.

Wiring Recomendations

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