Frequently Asked Question

What do I do when I buy a USB/ 485 network adapter
Last Updated 6 years ago

There are several usb network adapters. Ensure you have purchase the correct one (e.g. 485 Genus) for the desired network type.

Any time you insert a new adapter, power the Data Manager off and on to ensure the device is picked up.
Some adapters require to be activated. If this is the case contact RDM technical support quoting the Purchase Order Number and system key (Help finding system key).

Please consult the associated documentation for the specific device you wish to log on.
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For Help to log on the product via the Data Manager, please consult the user documents;
Data Manager User guides

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